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FAQ's

  • What is private label coffee roasting?
    Private label coffee roasting is a service where a coffee roaster (like Ublend®) produces high-quality coffee that’s packaged and branded under your own name and logo. It’s the perfect solution for cafés, restaurants, retailers, and hospitality venues who want to offer a unique, custom-branded coffee product — without needing to invest in roasting equipment or in-house expertise. With Ublend®, you get access to expert sourcing, blending, roasting, and packaging — all tailored to your brand, your style, and your customers.
  • Do you offer - Free On loan commercial coffee equipment ?
    We sure do - Equip Your Café for Success - Without the Upfront Cost ​ Alongside developing your custom coffee blend, we help you access the right commercial espresso equipment to match your café’s needs, pace, and personality. Setting up a café — or upgrading your current setup — comes with big decisions, especially when it comes to equipment. The right espresso machine, grinder, and milk system can make or break your coffee consistency and service flow. But premium equipment usually comes with a premium price tag. ​ At Ublend®, we believe great coffee shouldn’t come with barriers. That’s why we offer our Free-On-Loan Equipment Program — a smart, flexible solution that gives you access to the gear you need without the upfront cost. ​ Learn more
  • How much does it cost to have my own brand and blend?
    Creating your own custom coffee blend and brand isn’t just possible — it can be incredibly cost-effective, too. At Ublend®, we roast fresh coffee every week for over 100 cafés, restaurants, and hotels across Australia. We understand what it takes to deliver quality at the right price. Tell us what you need and the price point you're aiming for, and we’ll work with you to create a blend and packaging solution that fits — without compromising on flavour, freshness, or presentation.
  • How do you ensure quality and consistency?
    We control every step of the process — from sourcing green coffee to roasting and packing — to deliver consistent, high-quality results. Our green coffee supply is carefully selected from trusted producers, with every batch tested for bean size, weight, and colour consistency before roasting. Roasting is done using advanced, automated equipment to ensure repeatable results, and we regularly cup and quality-check every blend to maintain your flavour profile over time. Whether you’re using a ready-to-go blend or a custom roast, you can count on dependable quality in every batch.
  • What is the minimum order quantity (MOQ)?
    Getting started is easy — you can place your first order from just 50kg, packed in standard 1kg bags. It’s the perfect entry point for cafés and retailers looking to launch their own brand. For custom packaging or capsules, we’ll guide you through the options and MOQs.
  • What is private label coffee roasting?
    Private label coffee roasting is a service where a coffee roaster (like Ublend®) produces high-quality coffee that’s packaged and branded under your own name and logo. It’s the perfect solution for cafés, restaurants, retailers, and hospitality venues who want to offer a unique, custom-branded coffee product — without needing to invest in roasting equipment or in-house expertise. With Ublend®, you get access to expert sourcing, blending, roasting, and packaging — all tailored to your brand, your style, and your customers.
  • What are the benefits of private label coffee roasting?
    The benefits of private label coffee roasting include the ability to offer a unique product, increased brand recognition, and the potential for higher profit margins. It also allows businesses to enter the coffee market without the need for significant upfront investment in roasting equipment and expertise.
  • Do you offer - Free On loan commercial coffee equipment ?
    We sure do - Equip Your Café for Success - Without the Upfront Cost ​ Alongside developing your custom coffee blend, we help you access the right commercial espresso equipment to match your café’s needs, pace, and personality. Setting up a café — or upgrading your current setup — comes with big decisions, especially when it comes to equipment. The right espresso machine, grinder, and milk system can make or break your coffee consistency and service flow. But premium equipment usually comes with a premium price tag. ​ At Ublend®, we believe great coffee shouldn’t come with barriers. That’s why we offer our Free-On-Loan Equipment Program — a smart, flexible solution that gives you access to the gear you need without the upfront cost. ​ Learn more
  • How much does it cost to have my own brand and blend?
    Creating your own custom coffee blend and brand isn’t just possible — it can be incredibly cost-effective, too. At Ublend®, we roast fresh coffee every week for over 100 cafés, restaurants, and hotels across Australia. We understand what it takes to deliver quality at the right price. Tell us what you need and the price point you're aiming for, and we’ll work with you to create a blend and packaging solution that fits — without compromising on flavour, freshness, or presentation.
  • How can I start my own private label coffee brand?
    Starting your own private label coffee brand is easier than you might think — especially with the right partner. At Ublend®, we guide you through the entire process: Choose your coffee – We’ll help you select high-quality beans and develop a custom blend that reflects your brand and taste. Design your packaging – From label design to bag style, we work with you to create packaging that stands out and tells your story. We roast, pack & deliver – Once everything’s finalised, we roast your coffee to order and package it under your brand, ready to sell. With Ublend®, you get expert support, flexible volumes, and complete control — without the hassle of doing it all yourself.
  • Do you offer ready-made blends so I don’t need to create my own?
    You Bring the Brand. We’ll Handle the Coffee. You don’t need to be a coffee guru to launch your own branded coffee — that’s where Ublend® comes in. We know not everyone has time (or interest) to dive into blend development, flavour profiling, or endless rounds of cupping and tweaking. That’s why we’ve made it ridiculously easy to start your own coffee label with our Ready-to-Go Coffee Blends. These are the same blends enjoyed by cafés across Australia — tried, tested, and customer-approved. All you have to do is choose one that fits your vibe, and we’ll take care of the rest. Email us at sales@ublend.com.au and we’ll walk you through the whole thing — from blend choice to packaging options to your first delivery. Ublend® — Custom Coffee. Your Brand. Made Easy. Because great coffee shouldn't be complicated.
  • What is the difference between Ublend® Ready-to-Go Blend vs Developing Your Own Custom Blend with Ublend ?
    Great question — here’s a comparison between using a Ublend® Ready-to-Go Blend vs Developing Your Own Custom Blend with Ublend: Option 1: Develop Your Own Custom Blend with Ublend® - Tailored, Personalised, Premium Ideal if you want a truly unique flavour profile that reflects your brand’s personality or aligns with a specific target audience. Option 2: Ublend® Ready-to-Go Blends - Fast, Easy, Hassle-Free Perfect if you want to launch your coffee brand quickly without needing to become a coffee expert. Still Not Sure? Start with a Ready-to-Go blend — or try a few blends and see what resonates. If you love one, great! If you want something more personal, we can help develop your own. Contact us at sales@ublend.com.au — we’re here to help guide you either way.
  • Can you match the taste profile of my existing blend ?
    Blend Matching Service If you already have a coffee you love — whether it’s your current house blend or a competitor’s offering — we can closely replicate the flavour profile and create a blend that captures the same experience. How We Do It: Sample Evaluation: You send us a sample of your current blend (whole bean or ground). Flavour Profiling: Our roasting team cups and analyses the coffee to understand its body, aroma, acidity, and finish. Blend Recreation: Using our broad range of origins and roast profiles, we craft one or more blends that align with the taste and feel of your original. Feedback Loop: We send you samples to test, tweak if needed, and finalise the match. Why It Works: Our team roasts daily, with access to a wide range of origins and processing styles. We’ve matched blends for cafés, retailers, and even ex-franchise operators looking for continuity with a twist. We can replicate or elevate your existing blend to suit your evolving brand goals. Want to get started? Email us at sales@ublend.com.au and we’ll talk you through the next steps. Ublend® — Your Coffee, Your Brand!
  • Do you offer training ?
    Yes, training for the Perfect Espresso Shot: Why It Matters and How to Get It Right A great coffee starts with a great shot—and perfecting that shot is all about technique, consistency, and training. Whether you're a new barista or a café owner looking to level up your team, investing in proper espresso training can transform your coffee and your customer experience. Why Espresso Training Matters Espresso is the foundation of most café drinks—from lattes to flat whites to long blacks. A well-pulled shot not only tastes better, but it also sets the standard for quality across your entire menu. When every barista on your team knows how to deliver a consistent, flavourful shot, your café builds trust and repeat business.
  • Do I need a contract with Ublend?
    Nope — most of our customers don’t have any contract or commitment with us at all. We simply roast great coffee, deliver with consistency, and support our partners — and they keep coming back. We believe in earning your business with quality and service, not by locking you in. If you're taking part in our Free-On-Loan Equipment Program, there may be a few reasonable conditions around coffee volume and loan periods — just to make sure the setup works for both of us. But even then, we keep things flexible, transparent, and focused on helping your café succeed.
  • How do you ensure the best quality product at a competitive price?
    Looking to reduce your café’s coffee costs without sacrificing quality? Ublend® makes it possible. We’ve helped cafés save up to 20% annually on their coffee supply compared to major Australian brands. In a recent pricing comparison (June 2025), we reviewed similar espresso-style blends from leading suppliers including 36th Parallel Coffee, St Ali, Axil Coffee Roasters, Campos Coffee, Vittoria Coffee, Proud Mary, and Code Black Coffee. For typical café volumes (10–30kg/month), Ublend® consistently delivers savings — without compromising on flavour, freshness, or support. How do we do it? Direct-from-roaster pricing — no middlemen or distributor markups Lean operations — efficient roasting schedules keep costs down Low overheads — no expensive retail stores or bloated marketing budgets Smart private label solutions — streamlined, scalable, and brand-friendly With Ublend®, you get more than great coffee — you get a smarter way to grow your café. Taste the difference, see the savings, and build your brand with confidence. Want the full pricing breakdown or a custom quote? Just ask — we’re happy to share.
  • Do you offer samples?
    For cafés and restaurants — yes, absolutely! We’re happy to provide complimentary samples so you can experience our coffee quality firsthand before committing.
  • Will anyone know that you created our coffee?
    Completely up to you. Many customers like having the origin of their coffee known and others want us to keep it confidential.
  • Does Ublend roast the coffee in house ?
    Ublend is a service offered by the Kaffeina Group Pty Ltd. The Kaffeina Group owns and operates a custom-built coffee roasting facility in Melbourne designed to provide large-scale, flexible roasting services with unrivalled quality.
  • Can I visit the roastery?
    Yes, you’re very welcome to visit! We love showing our partners where the magic happens. Visiting the Ublend® roastery gives you a behind-the-scenes look at how we roast, blend, and pack our coffee — and it’s a great chance to chat with our team, taste different profiles, and explore what’s possible for your brand. Whether you’re just getting started or already working with us, we’d be happy to book in a time. Get in touch to arrange a visit — we’d love to have you.
  • How does the branding process work?
    Depending upon the level of branding you are after, it can be as simple as your logo on a coffee bag to fully customised coffee bags. It’s up to you. Our creative designers and packaging experts can help every step of the way.
  • Can I have my logo printed on the bag?
    Yes — and it’s one of our most popular services. At Ublend®, we offer custom-branded packaging for all our customers, so your coffee looks just as good as it tastes. You can choose from a variety of print styles, including: Black logo on white bags White logo on black bags Or a custom bag tailored to your brand Whether you’re after a clean, minimalist look or something bold and eye-catching, we’ll help you create packaging that makes an impact.
  • Can you design bags for me?
    Yes, we can - we have a network of designers that we use to develop packaging for customers.
  • Do you offer training to my staff if I am a cafe or restaurant ?
    Yes, we do! Whether you're new to specialty coffee or just want to refine your team’s skills, Ublend® offers professional training at no extra cost. Training can be delivered on-site at your café or at our training space — whichever suits you best. It’s all part of the service when you’re purchasing coffee from Ublend®. We’re here to help you and your team serve consistently great coffee, every time.
  • How do you ensure the best quality product at a competitive price?
    Our business model is lean and flexible. Our tailor-made solutions mean you only pay for what you need. We focus on your brand and your business rather than applying our brand costs and overheads to you.
  • Can I customize the coffee blend for my private label?
    Yes, absolutely! At Ublend®, we work closely with you to create a unique coffee blend that perfectly matches your brand’s flavour profile and preferences. Whether you want something bold and robust or smooth and delicate, our expert team will guide you every step of the way to develop a blend that’s truly yours.
  • How long does it take to get my private label coffee ready?
    The timeline to get your private label coffee ready can vary depending on the blend, packaging, and any custom design work — but in most cases, it takes just 2–4 weeks from your initial consultation to final delivery. We work closely with you to keep things moving quickly, without compromising on quality. Whether you're after something simple or fully bespoke, we’ll guide you through every step — from concept to coffee on the shelf.
  • Can I use my own artwork for the coffee packaging?
    Yes, you can use your own artwork for the coffee packaging. Our design team will work with you to ensure that your artwork meets the necessary specifications for printing and looks great on the final product.
  • Does Ublend have its own coffee brand?
    A: Ublend is a service offered by the Kaffeina Group, who also roast 36th Parallel Coffee. Ublend focuses on tailored coffee solutions for cafés, including custom blends, training, and equipment support. For cafés that want a premium, expertly roasted coffee but don’t need their own brand, 36th Parallel Coffee Roasters is also available — crafted specifically for café use and roasted at the same facility by the Kaffeina Group. https://www.36parallelcoffee.com.au/
  • What is the minimum order quantity (MOQ)?
    Getting started is easy — you can place your first order from just 50kg, packed in standard 1kg bags. It’s the perfect entry point for cafés and retailers looking to launch their own brand. For custom packaging or capsules, we’ll guide you through the options and MOQs.
  • What’s the shelf life of the coffee?
    Our coffee is roasted and packed with one-way valve bags and stays fresh for up to 18 months. However, we recommend using it within 6–8 weeks for optimal flavour.
  • How do you ensure quality and consistency?
    We control every step of the process — from sourcing green coffee to roasting and packing — to deliver consistent, high-quality results. Our green coffee supply is carefully selected from trusted producers, with every batch tested for bean size, weight, and colour consistency before roasting. Roasting is done using advanced, automated equipment to ensure repeatable results, and we regularly cup and quality-check every blend to maintain your flavour profile over time. Whether you’re using a ready-to-go blend or a custom roast, you can count on dependable quality in every batch.
  • Do you roast to order?
    Yes. All coffee is roasted fresh to order to ensure peak flavour and shelf life. We also roast weekly to maintain freshness across multiple blends.
  • How does Ublend® source its coffee?
    We source 100% Arabica coffees from a trusted network of importers, cooperatives, and producers around the world. Our offering includes specialty-grade lots (80+ SCA), mid-tier commercial coffees, certified organic or Rainforest Alliance options, and decaffeinated coffees. We select based on flavour potential, consistency, traceability, and alignment with your brand’s goals and budget.
  • Do you offer single origin coffees?
    Yes. We roast a rotating selection of batch-roasted single origins, updated weekly. These coffees are sourced seasonally and chosen for their distinctive flavour, processing method, and regional character. Ideal for cafés and brands looking to offer something unique or limited edition.
  • How do you ensure green coffee quality?
    All incoming green coffee goes through a structured quality control process, using statistically valid random samples. We test for: Screen size and uniformity Colour and physical defects Moisture content Flavour (via sample roasting and cupping) Production suitability (with 15–30kg test roasts) Only coffees that pass all checks move into full-scale roasting.
  • What relationships does Ublend® have in coffee sourcing?
    Ublend® works with a network of long-standing and trusted partners across the coffee supply chain. Our relationships include: Specialty importers in Australia and globally who provide access to traceable, ethically sourced coffees from top producing countries. Farmer cooperatives and exporters with whom we collaborate seasonally for microlots and single origin offerings. Direct trade connections in select regions, allowing us to purchase coffees with clear transparency around farm practices, pricing, and impact. Certified supply partners for organic, Rainforest Alliance, and sustainably managed coffees where required. These relationships ensure consistency, access to fresh harvests, and alignment with our quality, ethical, and logistical standards. Whether it’s a long-term blend component or a one-off single origin, we rely on these partnerships to deliver coffee that’s reliable, traceable, and suited to your brand.
  • Why are relationships and consistency important in coffee sourcing?
    Strong relationships are essential to delivering consistent, high-quality coffee over time. At Ublend®, our long-term partnerships with importers, cooperatives, and producers allow us to: Access fresh, reliable coffees season after season We work with trusted partners who understand our standards and can provide continuity of flavour, quality, and supply — even as harvests and availability change. Secure better lot selection and priority access Because of established trust, we’re able to pre-book or sample early from high-quality lots, giving our clients access to standout coffees before they reach the open market. Maintain consistency in blends and production Repeatability is crucial for cafés and brands. Our sourcing relationships help us ensure the same coffees — or equivalent replacements — are available for consistent roasting and flavour delivery across every batch. Support ethical and sustainable practices Relationships built on transparency help us work with suppliers who reinvest in their communities, pay fair prices to growers, and prioritise long-term environmental sustainability. I n short, strong relationships create reliability — and reliability builds trust in your brand, your coffee, and your customer experience.
  • Can Ublend® source a specific range of beans for me?
    Yes — and in many cases, we already have exactly what you need. We regularly work with over 15 high-quality origins across a diverse range of flavour profiles, processing methods, and growing regions. These coffees are sourced seasonally and consistently, allowing us to deliver reliable options for blends, single origins, espresso, filter, or capsule formats. If you’re trying to match an existing flavour profile or create something new, we’re confident we can meet your taste expectations with what we already source. If not, we can source specifically to your requirements — including particular origins, certifications (e.g. organic, Rainforest Alliance), price tiers, or processing styles. We’ll present tailored options, guide you through tasting and development, and ensure the final result fits your brand.
  • Can Ublend® roast coffee if I supply the beans?
    We focus on roasting coffees that we source ourselves. This ensures we can maintain full control over quality, consistency, and flavour — from green intake to final roast. By sourcing through our trusted network of importers and producers, we’re able to guarantee each coffee meets our standards for moisture, screen size, processing quality, and traceability. That said, it’s always worth a conversation to see if it makes good business sense for both of us. If you're looking to do something specific, we’re happy to explore the opportunity together. We also regularly work with over 15 high-quality origins, and can help you find a coffee that suits your goals, flavour profile, and budget.
  • Looking to reduce your café’s coffee costs without sacrificing quality?
    Ublend® makes it possible. We’ve helped cafés save up to 20% annually on their coffee supply compared to major Australian brands. In a recent pricing comparison (June 2025), we reviewed similar espresso-style blends from leading suppliers including 36th Parallel Coffee, St Ali, Axil Coffee Roasters, Campos Coffee, Vittoria Coffee, Proud Mary, and Code Black Coffee. For typical café volumes (10–30kg/month), Ublend® consistently delivers savings — without compromising on flavour, freshness, or support. How do we do it? Direct-from-roaster pricing — no middlemen or distributor markups Lean operations — efficient roasting schedules keep costs down Low overheads — no expensive retail stores or bloated marketing budgets Smart private label solutions — streamlined, scalable, and brand-friendly With Ublend®, you get more than great coffee — you get a smarter way to grow your café. Taste the difference, see the savings, and build your brand with confidence. Want the full pricing breakdown or a custom quote? Just ask — we’re happy to share.
  • How do I place an order with Ublend®?
    You can order however it suits you best: Online: Our B2B store is open 24/7 — perfect for placing orders any time that works for your business. By phone or email: Prefer a more personal touch? Give us a call or send us an email — we're here to help. We also offer a full range of hot chocolates, teas, sugars, and cold brew to complement your coffee order.
  • Why Are Coffee Prices Going Up?
    You’ve probably noticed it — coffee is getting more expensive. Here’s why: 1. Climate Challenges - Unpredictable weather, droughts, and frosts in key growing regions like Brazil and Colombia have affected harvests and reduced global supply. 2. Increased Demand - The world’s drinking more coffee than ever — especially premium arabica — which puts pressure on the already tight supply chain. 3. Rising Green Bean Prices - Raw (green) coffee prices have surged globally, especially for higher-quality beans. 4. Shipping Costs Are Up - Freight and logistics costs remain high, and delays in global shipping networks are pushing up overall delivery costs. 5. Currency Fluctuations - Because coffee is traded in U.S. dollars, a weaker Australian dollar means we pay more to bring it in. 6. Higher Labour Costs at Origin - Wages and production costs are rising in coffee-producing countries, especially where ethical sourcing and sustainability practices are in place. Despite these challenges, Ublend® works hard to keep your pricing fair, your coffee fresh, and your margins strong. That’s why so many cafés are making the switch.
  • How does Ublend® source its coffee?
    We source 100% Arabica coffees from a trusted network of importers, cooperatives, and producers around the world. Our offering includes specialty-grade lots (80+ SCA), mid-tier commercial coffees, certified organic or Rainforest Alliance options, and decaffeinated coffees. We select based on flavour potential, consistency, traceability, and alignment with your brand’s goals and budget.
  • Do you offer single origin coffees?
    Yes. We roast a rotating selection of batch-roasted single origins, updated weekly. These coffees are sourced seasonally and chosen for their distinctive flavour, processing method, and regional character. Ideal for cafés and brands looking to offer something unique or limited edition.
  • How do you ensure green coffee quality?
    All incoming green coffee goes through a structured quality control process, using statistically valid random samples. We test for: Screen size and uniformity Colour and physical defects Moisture content Flavour (via sample roasting and cupping) Production suitability (with 15–30kg test roasts) Only coffees that pass all checks move into full-scale roasting.
  • What relationships does Ublend® have in coffee sourcing?
    Ublend® works with a network of long-standing and trusted partners across the coffee supply chain. Our relationships include: Specialty importers in Australia and globally who provide access to traceable, ethically sourced coffees from top producing countries. Farmer cooperatives and exporters with whom we collaborate seasonally for microlots and single origin offerings. Direct trade connections in select regions, allowing us to purchase coffees with clear transparency around farm practices, pricing, and impact. Certified supply partners for organic, Rainforest Alliance, and sustainably managed coffees where required. These relationships ensure consistency, access to fresh harvests, and alignment with our quality, ethical, and logistical standards. Whether it’s a long-term blend component or a one-off single origin, we rely on these partnerships to deliver coffee that’s reliable, traceable, and suited to your brand.
  • Why are relationships and consistency important in coffee sourcing?
    Strong relationships are essential to delivering consistent, high-quality coffee over time. At Ublend®, our long-term partnerships with importers, cooperatives, and producers allow us to: Access fresh, reliable coffees season after season We work with trusted partners who understand our standards and can provide continuity of flavour, quality, and supply — even as harvests and availability change. Secure better lot selection and priority access Because of established trust, we’re able to pre-book or sample early from high-quality lots, giving our clients access to standout coffees before they reach the open market. Maintain consistency in blends and production Repeatability is crucial for cafés and brands. Our sourcing relationships help us ensure the same coffees — or equivalent replacements — are available for consistent roasting and flavour delivery across every batch. Support ethical and sustainable practices Relationships built on transparency help us work with suppliers who reinvest in their communities, pay fair prices to growers, and prioritise long-term environmental sustainability. In short, strong relationships create reliability — and reliability builds trust in your brand, your coffee, and your customer experience.
  • Can Ublend® source a specific range of beans for me?
    Yes — and in many cases, we already have exactly what you need. We regularly work with over 15 high-quality origins across a diverse range of flavour profiles, processing methods, and growing regions. These coffees are sourced seasonally and consistently, allowing us to deliver reliable options for blends, single origins, espresso, filter, or capsule formats. If you’re trying to match an existing flavour profile or create something new, we’re confident we can meet your taste expectations with what we already source. If not, we can source specifically to your requirements — including particular origins, certifications (e.g. organic, Rainforest Alliance), price tiers, or processing styles. We’ll present tailored options, guide you through tasting and development, and ensure the final result fits your brand.
  • Can Ublend® roast coffee if I supply the beans?
    We focus on roasting coffees that we source ourselves. This ensures we can maintain full control over quality, consistency, and flavour — from green intake to final roast. By sourcing through our trusted network of importers and producers, we’re able to guarantee each coffee meets our standards for moisture, screen size, processing quality, and traceability. That said, it’s always worth a conversation to see if it makes good business sense for both of us. If you're looking to do something specific, we’re happy to explore the opportunity together. We also regularly work with over 15 high-quality origins, and can help you find a coffee that suits your goals, flavour profile, and budget.
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